The Chairish Buyer Guarantee ensures that you have complete peace of mind when making a purchase on Chairish, in the event that your item:
- Does not arrive
- Is broken during transit
- Is entirely different than what you purchased
With the exception of:
- Some made-to-order items and a limited selection of other items (noted as non-refundable in the returns and cancellations section of the product description)
- Orders where Free Local Pickup or Seller Managed Local Delivery were selected:
- Upon inspection, If you decide not to move forward with the purchase, you or your agent must refuse the item at the time of pickup/delivery from the seller
- Once you have taken possession of the item, all sales are final
All sales are final 48 hours after delivery.
- International, cross-border returns may require different processes depending on the countries between which the item is shipping to/from, and the buyer is responsible and duties (if applicable, on cross-border orders).
- On approved returns, the buyer is responsible for the full cost of return packing and shipping.
To request a return or notify us that you did not accept the item at pickup or delivery, please email firstname.lastname@example.org and include the order number and the reason for your return request.
View complete returns policy & FAQs.