Chairish customers have 48 hours following delivery to choose to return an item. Assuming the seller is not at fault, the buyer is responsible for all outbound and return delivery charges and will not be refunded until their purchase has been returned to the seller in good order.
Returns are rare. While we never like to see a sold item returned this policy has been extremely helpful in helping Chairish to build an trusted national marketplace for our sellers.
The best way to avoid returns is to be accurate, clear and honest about the description and condition of your item. Our buyers are happy to pay for quality items at a fair price, so it's best to go the extra mile of being diligent in your listing description and photos so they're thrilled with their purchase. Include clear, well-lit photos that capture all angles and minor or major damage.
If Chairish determines the listing was inaccurate, misleading, or misrepresented the item in any way, Chairish may charge the seller for both outbound and return delivery charges.