Chairish customers have 48 hours after delivery to initiate the return of an item. Assuming the seller is not at fault, the buyer is responsible for all outbound and return delivery charges and will not be refunded until their purchase has been returned to the seller in good order.
While we never like to see a sold item returned, this policy has been extremely helpful in building a trusted national marketplace for our sellers. The best way to ensure that sales are final is to be accurate, clear, and honest about the description and condition of your listings. Include clear, well-lit photos that capture all angles and any (even minor) damage. Though even with the best descriptions and photos, sometimes the item just isn’t a fit for the buyer.
If Chairish determines the listing was inaccurate, misleading, or misrepresented the item in any way, Chairish may charge the seller for both outbound and return delivery charges.