Chairish Auctions provides Chairish sellers with an opportunity to have their items listed in auctions hosted on the LiveAuctioneers marketplace. By partnering with LiveAuctioneers, Chairish Auctions can expand your audience and provides an opportunity to accelerate sales or strategically liquidate inventory.
How Do Chairish Auctions Work?
Chairish Auctions will create a new auction every week that will be open for bidding for 1-2 weeks. Your Chairish shop will be reviewed weekly for eligible items to be selected for auction. If you have a specific request or any questions about items selected for auction, please reach out to the Chairish Auction team at help@chairishauctions.com.
You will be notified via email when an item is selected for auction. Bidders will register for auctions and place their bids on LiveAuctioneers. When the auction ends, LiveAuctioneers will send invoices to the winning bidders, collect payment for the items, and handle taxes and tax exemptions. You will then be notified that their item sold just as you are today when an item sells from Chairish.com. Shipping will still be managed through standard Chairish processes (either seller-fulfilled or Chairish-fulfilled).
Chairish Auctions payouts will occur just like payouts for any item that sold on Chairish.com. You’ll also receive the same payment terms and method as you do with Chairish.com.
What types of items can or can’t be listed for auction?
Our system will select items for auction based on item eligibility. For non-platinum sellers, items become eligible for auction once they have been listed for sale on Chairish for 180 days.
We try to ensure you have items still available to sell on Chairish.com while some are available at auction. As a rule of thumb, we will take no more than ~50% of your for-sale items at once.
The following items cannot be listed on Chairish Auctions:
- Items that were not accepted by Chairish’s curation team
- Items with an active offer or hold.
- Hidden items
- Items that have been listed for less than 180 days (for non-Platinum sellers)
How will I know which items have been selected for listing on Chairish Auctions?
We’ll email you when items have been selected for sale at auction. You can also view the listings that have been selected for auction by navigating to the Active Listings tab on your 'My Listings' page and clicking on the At Auction button at the top of the page.
What if my item didn't sell during the auction?
If your item does not sell during the auction, it will be made available again on Chairish.com. We are also happy to re-list the item at auction again after 74 days.
Do I pay commission on items sold through Chairish Auctions?
You will pay a 20% commission on items sold on Chairish Auctions, unless you are on the Platinum or Elite Seller Plans. More details on commissions can be found here.
Will Chairish Auctions honor my reserve price?
Even better, Chairish Auctions allows you to set a separate reserve price on your items directly on your My Listings page. This means you can price items more competitively for auction without changing your standard Chairish.com reserve price.
The Auction Reserve Price is the minimum dollar amount you are willing to accept for an item being sold at auction. We've automatically calculated a default Auction Reserve Discount percentage for your listings. However, if needed, you can adjust the discount percentage at any time.
What is a starting bid and how does it work on Chairish Auctions?
A starting bid in an auction is the lowest amount accepted to start the bidding process. A lower amount here will drive interest and gain momentum for the sale of the item. The sale price of the item will never be lower than the reserve you set.
What if a bidder wants to return an item?
Chairish Auctions does not allow for returns of lots that you have sold unless we deem them to have been misrepresented or damaged in transit. Should a buyer say that the piece they won is misrepresented or damaged, Chairish Auctions will review and facilitate conversations with the buyer.
What happens if a bidder does not pay for their item?
After each auction, Chairish Auctions sends 3 rounds of automated invoices to any unpaid bidders. After that, there is also a contact process facilitated by our team for any unpaid items. If invoices are still unpaid after that process, we file a dispute against the bidder, which compromises their ability to bid on any auction on LiveAuctioneers.
Once a dispute is filed against the bidder, the lot will disappear from your Shipping Dashboard, and the item will be made available for purchase again on Chairish.com. In the event an item is paid for after the dispute is filed, we will get in touch with you to confirm availability before allowing the bidder to pay.
Additional Questions
If you have any additional questions regarding Chairish Auctions, please contact our Support team.