To protect buyers and sellers, Chairish collects payments from buyers at the time of sale and holds the proceeds until confirmation that the item has been picked up (local pickup) or delivered safely to its new home.
Chairish will then remit those buyer payments (minus fees) to sellers. Seller payments/payouts are initiated once sales are final. Sales are considered final after the 48-hour return period elapsed, or a local pickup/local delivery has been completed. Once the 48-hour return period or a local pickup is completed, the order is "closed" and the payment process begins.
Payment typically appears in your account approximately 6 days after delivery is confirmed (depending on your bank, it may take an additional 3-5 days for funds to appear in your bank account). You will receive an email once your payment is remitted. Click here for more information about the seller payment schedule.
To help ensure payouts are processed on schedule:
- Provide accurate shipment updates (marking items as shipped, delivered, etc.) and tracking information for your sold items.
- Make sure your seller payment account information is accurate.
Seller payments reflect the sale price of the item minus Chairish's commission and any services or fees you've chosen, such as Drop Off & Go packing.
- Once an order is placed, you cannot add new charges to the buyer, such as additional insurance or packing fees. Any such costs will not be billed to the buyer and may instead reduce your seller payment.
Seller-Managed Shipping & Insurance Fees
When you choose to ship with your own label, your payout will reflect only what is due to you from the sale after Chairish fees and any applicable adjustments. Shipping and insurance you purchase on your own label are your responsibility and will not be added to the buyer's cost after the order is placed.
- Buyer charges are set at checkout. Per policy, once the order has been placed, we cannot add or surprise the buyer with additional shipping, insurance, or handling fees.
- If you pay for shipping and/or insurance with your own carrier account, that cost is not reimbursed by Chairish and is not credited on your payout unless there was a prior, documented arrangement.
- Your payout typically includes: the item sale price minus Chairish fees and any agreed adjustments, plus any pre-arranged credits. It does not include your self-purchased shipping or insurance.
- Example: Item sells for $1,000. Chairish fees and any applicable adjustments are deducted. If you purchased $125 insurance on your own, that $125 would not appear as a credit on your payout.
Viewing Payment Status
To view your payment status, log into your Chairish account and go to My Sales History. When an item's status changes to 'Payment Issued', payment has been initiated.
If it's been more than 48 hours since local pickup or local delivery confirmation and no payment shows, verify that pickup/delivery is marked complete and that your payment method is set up correctly.
More payment details can be found by navigating to your Payment History page.
Need a line-by-line breakdown? Contact support with your order number. We can provide a detailed payout statement showing the sale amount, fees, and net payment so you can reconcile your records.
Delivery Concerns
Orders are marked 'Delivered' after buyer confirmation. Sellers cannot manually mark an order as 'Delivered'.
- To expedite delivery confirmation: Contact Support and we'll reach out to the buyer to confirm receipt.
- Late delivery concerns: You will not be penalized for an item being delivered late. Payouts occur based on the 'Delivered' status, not the original estimated date.
- Approximate timing: Expect payment around six days after the order is marked 'Delivered'. Click here for more information about the seller payment schedule.
If a buyer was refunded due to unreceived delivery, but later receives the package, notify us. We’ll recharge the buyer and release funds to you once confirmed.
Reimbursement for Replacement Parts
At times, we may offer a separate reimbursement to cover replacement parts sent to a buyer (for example, hardware or upholstery buttons). This reimbursement is independent of your standard payout for the order.
How it works:
- We’ll confirm the approved reimbursement amount in writing (ex. $100 for five replacement buttons) and whether you need to provide an invoice or proof of shipment.
- Ship the parts to the buyer as instructed and keep proof of shipment.
- Submit any requested documentation so we can process the reimbursement.
What to expect:
- Reimbursements are processed separately from your percentage payout for the order. They will not appear as a line item in the original payout and may follow a different disbursement timeline.
- Funds typically appear in your account within standard bank processing times after we issue the reimbursement.
If you have questions about coverage or where to send parts, contact support with the order number- we’ll provide the shipping address and confirm the reimbursement details.