Please notify Chairish immediately if you believe that your purchase was damaged in transit. We will follow up as appropriate. Please include photos and a description of any damage that you believe occurred during the shipping process. This should be sent to email@example.com
Items are insured by the white glove service provider up to the value of the transaction amount for damage or loss (with repair or replacement of item as appropriate). Each item is inspected at both pick-up and delivery. This does not cover minor wear or minor condition discrepancies. This does cover any significant damage that clearly occurred during the shipping process.
The seller is responsible for ensuring that each item is safely packed to prevent any damage in transit. If a purchase is clearly damaged in transit Chairish or the seller will initiate a claim with the appropriate carrier (UPS/FedEx/USPS etc.). The carrier will schedule a pickup of the damaged item and we will refund the buyer upon completion of the claims process.
When Chairish is the shipper of record, on behalf of our sellers, Chairish does declare the sale value of all items shipped with UPS/FedEx, but this only insures each package against loss and does not necessarily cover damage. When damage is reported Chairish will file a claim with UPS/FedEx, but Chairish will only reimburse the seller if the claim is accepted by UPS. Based on our experience, in most cases UPS will deny damage claims due to improper packaging, so please make sure that each item is properly packed.
When the seller handles their own shipping the seller is responsible for resolving any claims for loss or damage and has the option to choose whether they would like to insure their items. We will notify the seller if damage is report and will provide the seller with any information and photos needed to initiate a claim.