If you're ready to negotiate or want to signal strong interest in an item, the best way to reach the seller is by submitting an offer directly from the listing.
Why we recommend offers:
- Direct line to the seller: Offers notify the seller and open a conversation tied to the listing.
- Flexibility: You can include notes such as preferred delivery timing or questions about the item.
Make an Offer is available on most products. All offers are "verified offers" which shows the seller that you are serious about purchasing their item:
- The minimum offer must be at least 50% of the listing price.
- Upon submitting an Offer, your credit card will be charged for the full offer amount, including shipping, taxes, and processing fees, where applicable.
- The seller has 72 hours to accept, decline, or counter the verified offer.
- If the seller accepts your offer, you'll be prompted to complete checkout.
- Keep your contact and payment details up to date so you can complete checkout quickly if your offer is accepted.
- If the seller counters your offer, you can review and respond. Learn more here.
- If your offer is declined or the seller counters your offer, your funds are released immediately.
- Any authorization or captured funds tied to the offer are released automatically and return to your payment method within about 3-5 business days. You don't need to do anything.
- The pending offer charges may simply "disappear" from your bank or credit card statement and you will not see a discrete charge and credit.
To Make an Offer, enter the amount of the offer on the right side of the listing page and then click the Review Offer button.
If available, you can add a message for the seller to share timing needs (for example, asking if they can hold the item if your offer is accepted). Be clear and concise in your message. If you need a short window to complete payment, politely mention it in your offer.
Please note, Discount Codes cannot be redeemed when making an offer.
If the item that you are interested in is available in multiples, simply change the quantity by hitting the + (or minus) sign until you select the desired number. Enter in the amount you are willing to pay, per item and Chairish will calculate the total you will pay if your offer is accepted. Your Offer Summary will display the item(s) subtotal (number x price per item) plus all shipping, taxes, and applicable fees, for the total amount you will be charged.
Offers can also be made through any of your Chairish messages:
Click here for information on managing counter offers.
Uncertain about how much to offer? Check our Pink Book to view past sales for similar items.
Making Offers to Multiple Sellers
If two different sellers have the same item, you must submit a separate offer on each listing. Offers are seller-specific and cannot be combined across sellers.
Important:
- Each accepted offer is a binding purchase for that specific listing. If you submit offers to multiple sellers and more than one is accepted, you will own all accepted offers.
- Shipping charges are calculated per listing and cannot be combined across different sellers.
Out-of-Stock Items
An accepted offer or confirmed order reflects the seller’s intent to complete the sale. In rare cases, a seller may later discover that an item is unavailable (for example, due to an inventory sync delay, a simultaneous sale, or damage found during final inspection). For information on how out-of-stock items are handled when an offer has been made, click here.
Limitations
- Customer support cannot contact sellers on your behalf or place holds. All purchase discussions should occur through the Make An Offer feature or any Message Seller/Ask a Question link that appears on the item page.
- Submitting an offer does not automatically reserve the item unless and until the seller accepts and any reservation window shown is active. If time is critical, consider checking out at the listed price.
Troubleshooting
If you encounter any issues when attempting to submit an offer, please follow the troubleshooting steps below:
- Confirm you are logged into your Chairish account and that your Shipping Address is in the continental United States.
- Confirm the amount of your offer is no less than 50% of the Asking Price displayed.
- Confirm that you selected a Shipping Method.
- Confirm that you submitted all of the correct payment details and previewed the offer.
- Confirm you clicked the Submit button. The offer must be previewed before this button will be available.
- Clear your browser cache & cookies, close your browser completely, and attempt to submit your purchase again.
- Try to complete the purchase using a different browser, such as Safari, Chrome, Firefox.
If you have tried the steps above and are continuing to have issues, please contact our Support team who will be happy to assist you further.