Prior to shipping, local pickup or local delivery, buyers may cancel an order for any reason. Please notify us within 24 hours of purchase if you would like to cancel an order, as prompt cancellation will reduce the likelihood that you will incur return shipping charges.
Once shipping has been initiated, the cancellation will be considered a return, and you will be responsible for packaging and shipping the returned item. If you decide to cancel the order at the time of local pickup or local delivery, you or your agent must reject the item at the time of pickup or delivery from the seller. Do not take the item with you or accept the curbside delivery.
To initiate a cancellation please contact us, or call us at (855) 549-9990, with your Chairish order number ready.