Smaller items and decor are generally shipped via UPS, FedEx or USPS and typically take 3-10 days for delivery. Following a purchase our customers will receive an email confirming the carrier name and tracking number. We ask that all of our sellers ship their item within 3 business days following a sale.
For larger items and furniture we schedule all orders within 1 business day following a sale and our buyers and sellers receive an update with the carrier name and tracking number via email. This detail is also available from on your Chairish dashboard under My Purchases or My Sold Items. Most larger items are picked up within 10 business days following receipt of a tracking number. Our white glove shipping partners will handle any needed wrapping and/or packaging and all items are insured for the full sale price against damage that occurs during the shipping process.
Following pickup, local deliveries typically take 7-10 days, and longer distance deliveries typically take about 3-6 weeks. In some cases delivery can take up to 8 weeks. This typically happens when the seller and/or buyer are located in smaller or more remote markets where white glove pickup and delivery frequency is only once or twice per month.
As a peer to peer marketplace selling unique pre-owned furniture going to and from sellers and buyers all over the country, shipping can take longer than traditional retail purchases. Most larger items require special handling and must be shipped using specialized shipping partners. If an item can be safely packed to move through lower cost small package (UPS/FedEx etc.) or freight channels, we try to do so.