Please notify Chairish immediately if you believe that your purchase was damaged in transit, or if any damage occurred during delivery.
For Chairish In-Home, Chairish Local Delivery, and Parcel shipping orders, buyers have 48 hours after delivery to inspect their item and contact support@chairish.com if there is a problem, or they wish to return an item. Please include photos and a description of any damage that you believe occurred during the shipping process. All requests or concerns should be sent to support@chairish.com. Please do not contact the seller or shipper directly; Chairish will manage the claim process for you.
Upon receipt of an item, always be sure to do the following:
- Inspect Immediately: Always check your item thoroughly before the delivery team leaves.
- The BOL: Your signature on the Bill of Lading is your "stamp of approval." If you see damage, write it down on that form before signing.
- Keep Packaging: Do not discard any boxes or wrapping until the claim process is complete, as carriers often need to inspect the original packing materials.
- Take Photos: If there is any damage not noted in the listing, capture clear images of the damaged item (from multiple angles) and the original packaging.
- Contact Us: If there are any issues, email support@chairish.com as soon as possible, and within 48 hours, with your order number, photos, and a description of the damage.
Chairish In-Home & Chairish Local Delivery
Items shipped by Chairish In-Home Delivery are insured for the full transaction amount. This covers significant damage that occurred during transit, but does not cover minor wear or pre-existing condition discrepancies noted in the listing. If we assess that the damage occurred in transit, Chairish will coordinate repairs or provide a refund as appropriate.
When receiving an order via delivery service, inspect the item thoroughly, and indicate any areas of concern on the BOL (Bill of Lading), before signing the receipt.
- Your signature on the Bill of Lading is your "stamp of approval." If you see damage, write it down on that form before signing. Signing the BOL without indicating any issues with the item acts as your approval and receipt of the item, and may impact your ability to file a claim.
Parcel Delivery
The seller is responsible for ensuring that each item is safely packed to prevent damage in transit. If a parcel item arrives damaged, Chairish will initiate a claim with the carrier. Once the carrier verifies the claim and schedules a pickup of the item, we will process your refund.
When Chairish is the shipper of record, on behalf of our sellers, Chairish does declare the sale price of all items shipped. This insures each package against loss. This also covers damage when it is determined that the item was properly packed. When damage has clearly occurred during shipping, Chairish will file a claim with the appropriate carrier. Chairish will only reimburse the seller if the claim is accepted.
Seller-Managed Delivery/Pick Up
When a seller chooses to "Arrange my own shipping", the seller is responsible for resolving any claims for loss or damage. We will notify the seller if loss or damage is reported and will provide the seller with the information and photos needed to initiate a claim. Please do not accept the item if damage is present at the time of pickup or local delivery.