At Chairish, we take the integrity of our marketplace seriously. We want you to shop with absolute confidence, knowing that the vintage and antique pieces you love are exactly what they’re represented to be. Our Authenticity Guarantee is designed to protect your purchase and ensure peace of mind.
This article contains the following sections:
Eligibility Requirements for Buyers
To be eligible for a refund under the Authenticity Guarantee, a Buyer must meet the following:
- Contact Chairish Support within one year of the item’s delivery date.
- Within one year of the item’s delivery date, you must provide written opinions from two (2) independent and recognized experts in the field. These opinions must clearly substantiate the claim of inauthenticity.
- You must provide any additional documentation reasonably requested by Chairish to help us facilitate a final assessment of the claim.
- The item must be returned in the exact same condition it was in at the time of purchase.
Expert Opinions
An independent expert is a professional with no personal or financial interest in the item or the transaction. This typically includes:
- Certified appraisers.
- Curators from established museums or galleries.
- Representatives from the original manufacturer.
The cost associated with hiring experts and obtaining written documentation is the responsibility of the buyer, and will not be refunded.
In limited circumstances, Chairish may, at its sole discretion, waive the requirement for a second opinion based on the credentials or identity of the initial expert provided. Chairish reviews these on a case-by-case basis. Usually, this occurs if the first expert is the leading authority on the designer, or if the evidence provided is considered irrefutable by our internal team.
Submitting a Claim
To submit a claim, please contact support@chairish.com. Provide your order number, a brief description of the concerns regarding the item's authenticity, and your supporting documentation.
Once a claim is approved, Chairish will provide specific instructions on the return process. It is vital that the item is packed securely, as it must arrive in the same condition it was in at the time of purchase to remain eligible for the guarantee.
If a claim is substantiated and approved, the buyer will receive a refund for the purchase price of the item, including applicable taxes, shipping costs, and fees. Learn more about refunds here.