This article describes how Chairish's Authenticity Guarantee impacts sellers and their payments.
This article contains the following sections:
Accurately Listing Items
As a seller, you are responsible for the accuracy of your listing, including the brand, maker, and materials. By listing an item, you warrant that you have the right to sell it and that it is authentic as described.
- Read our full Authenticity Guarantee here.
If you aren't 100% certain of a maker, please use the Styled After field, and represent the item as 'Attributed' or 'in the Style of' the maker in question, rather than a definitive brand or designer name.
Our curation team reviews every listing to ensure it meets our aesthetic and quality standards. However, the ultimate responsibility for authenticity lies with the seller. If our curators suspect an item is not genuine, they may mark your listing as "Incomplete" and request proof of authenticity before it can go live.
Maintaining Records
While not required for every listing, we suggest you keep the following in the event we request that you prove authenticity or there's a buyer dispute:
- Original receipts or invoices.
- Clear photos of maker’s marks, tags, or signatures.
- Provenance details (where the item was originally acquired, and its history, if known).
- Previous appraisal documents.
Because the Authenticity Guarantee extends for one year, you should maintain records of your authentications for at least 12 months after a sale.
Authenticity Claims
If a buyer initiates an authenticity claim against one of your items, Chairish will notify you. We will then review the documentation provided by the buyer (including the required expert opinions). You may be asked to provide your own supporting evidence or provenance to help us make a final determination.
If an item is found to be inauthentic and the buyer has met all eligibility requirements, the sale will be rescinded. the item will then be returned to you. As the seller, you will be responsible for the cost of the return shipping, and the original payment for the item (if already issued) will be debited to your account and/or withheld from future sales.
Returned Item is Damaged
The Authenticity Guarantee requires buyers to return the item in the same condition it was in at the time of purchase. If you receive a return that has been damaged or altered, please contact Support within 48 hours and include photos so we can investigate.
Seller Payment Impact
Seller payments/payouts are not held longer as a result of our Authenticity Guarantee. Our standard payment schedule remains the same (typically issued after the 48-hour return window). However, because the Authenticity Guarantee extends for one year, you should maintain records of your authentications for at least 12 months after a sale.