Returns for White Glove and Flat Rate Shipping items:
For white glove and flat rate shipping orders, buyers have 48 hours after delivery to inspect their item(s) and contact firstname.lastname@example.org if they wish to return an item. There are no restocking fees, but we deduct outbound and return shipping charges from the buyer's original purchase price + taxes if applicable. For Flat Rate Shipping returns, buyers will be responsible for packaging and shipping the return within three business days after return shipping label (pre-paid by Chairish) is received. The buyer may also be responsible the packing charges incurred by the seller. Buyers may not be reimbursed for returns that are not received in original condition.
When contracting us to initiate a return, please include:
- The reason for the return
- Your Chairish order # (find this in your order confirmation email)
- Your phone number
- If the item arrived damaged, photos of the damaged item and packaging
Once we review your return request, we will send you an email with further instructions.
Each returned item must be received in original condition. We reserve the right to deduct for any damage that may have occurred not related to transportation. A refund of the purchase amount, less any charges for which the buyer is responsible, will be processed upon confirmation that the item has been safely returned to the seller.
Returns for Local Pickup or Local Delivery items:
For Local Pickup and Local Delivery orders, all sales are final once buyer takes possession of item. The 48-hour return policy does not apply. If you decide to cancel the order at pick up, you or your agent must reject the item at the time of pickup or delivery from the seller. Do not take the item with you or accept the curbside delivery. Please contact email@example.com to let us know you did not accept the item and would like to initiate a refund. A refund of the purchase amount, less any charges for which the buyer is responsible, will be processed upon confirmation of refusal with the seller.
Returns will not be allowed after an item has been picked up or delivered. If local delivery has been selected you will be responsible for outbound and return shipping if you need to return the item after taking possession.
To protect yourself from disappointment and the risk of a return, we strongly encourage you to closely inspect the item photos and details. Please ask questions about the item to ensure satisfaction before purchase. Items should also be closely inspected before deciding to take possession of the item at the time of local pickup or local delivery.
To make sure both the Buyer and the Seller are satisfied, Chairish collects payment from the Buyer at the time of purchase and only releases payment to the Seller after the 48 hour Return Policy window has expired.