Returns for Chairish In-Home, Chairish Local Delivery and Parcel Shipping items:
For Chairish In-Home, Chairish Local Delivery, and Parcel shipping orders, buyers have 48 hours after delivery to inspect their item(s) and contact support@chairish.com if they wish to return an item. The buyer responsible for the outbound and return shipping charges, and they will be deducted from the buyer's original purchase price + taxes if applicable.
For Parcel returns, buyers are responsible for packaging and shipping the return within three business days after the return shipping label (pre-paid by Chairish) is received. The buyer may also be responsible for the packing charges incurred by the seller. Buyers may not be reimbursed for returns that are not received in original condition.
To make sure both the Buyer and the Seller are satisfied, Chairish collects payment from the Buyer at the time of purchase and only releases payment to the Seller after the 48-hour Return Policy window has expired.
When contacting us to initiate a return, please include:
- The reason for the return
- Your Chairish order # (you can find this in your order confirmation email)
- Your phone number
- If the item arrived damaged, photos of the damaged item and packaging
Once we review your return request, we will contact you with further instructions.
Each returned item must be received in original condition. We reserve the right to deduct for any damage that may have occurred not related to transportation. A refund of the purchase amount, less any charges for which the buyer is responsible, will be processed upon confirmation that the item has been safely returned to the seller.
Returns for Local Pickup or Seller Managed Local Delivery items:
For Local Pickup and Local Delivery orders, all sales are final once the buyer, buyer's agent or buyer's shipper takes possession of item. The 48-hour return policy does not apply. If you decide to cancel the order at pick up, you, your agent or your shipper must reject the item at the time of pickup or delivery from the seller. Do not take the item with you or accept the curbside delivery. Please contact support@chairish.com to let us know you did not accept the item and would like to initiate a refund. A refund of the purchase amount, less any charges for which the buyer is responsible, will be processed upon confirmation of refusal with the seller.
To protect yourself from disappointment and the risk of a return, we strongly encourage you to closely inspect the item photos and details. Please ask questions (via seller Q/A) about the item to ensure satisfaction before completing the purchase online. Items should also be closely inspected before deciding to take possession of the item at the time of local pickup or local delivery.
All sales are final on Made-to-Order items, some jewelry and a limited selection of other items as noted in the returns and cancellations section of the product description.