We know these are important purchases and your satisfaction is critical.
Except for items with Local Pickup and Local Delivery, buyers have 48 hours after delivery to inspect their item(s) and contact us if they wish to return an item. There are no restocking fees, but we deduct outbound and return shipping charges from the buyer's original purchase price (+ taxes). Buyers may not be reimbursed for returns that are not received in original condition.
For Local Pickup and Local Delivery, the 48-hour return policy does not apply. You must reject the item at the time of delivery or pickup. Do not accept the item or take the item with you.
To protect yourself from disappointment or something unexpected, we strongly encourage you to closely inspect item photos, descriptions, and details before purchasing anything and then again upon delivery or pickup. If you're unsure about an item's condition, dimensions, quantity, or description, please ask the seller your questions before making a purchase.
Returning a shipped item:
Buyers have 48 hours after delivery to inspect their item and email us to initiate a return of an item. The buyer pays for outbound and return shipping unless Chairish finds that the item was damaged beyond repair in transportation or determines that the seller grossly misrepresented the item. The buyer may also be responsible the packing charges incurred by the seller.
In your email to us, please include:
- The reason for the return
- Your Chairish order # (find this in your order confirmation email)
- Your phone number
- If the item arrived damaged, photos of the damaged item and packaging
Once we review your return request, we will send you an email with further instructions.
Each returned item must be received in original condition. We reserve the right to deduct for any damage that may have occurred not related to transportation.
A refund of the purchase amount, less any charges for which the buyer is responsible, will be processed upon confirmation that the item has been safely returned to the seller.
Returns for items with Local Pickup or Local Delivery:
For Local Pickup and Local Delivery by the seller, the 48-hour return policy does not apply. You must reject the item at the time of pickup or delivery. Please do not accept the item or take the item with you. Email us right away and we will initiate a return. Returns will not be allowed after an item has been picked up or delivered. If local delivery has been selected you will be responsible for outbound and return shipping.
A refund of the purchase amount, less any charges for which the buyer is responsible, will be processed upon confirmation of refusal with the seller.