This article describes the schedule for payments issued to sellers resulting from their sales on Chairish.
This article contains the following sections:
Standard Payment Schedule
To protect buyers and sellers, Chairish collects payments from buyers at the time of sale and holds the proceeds until confirmation that the item has been picked up (local pickup) or delivered safely to its new home.
Payouts are initiated once sales are final. Sales are considered final after the 48-hour return period elapsed, or a local pickup/local delivery has been completed. Once the 48-hour return period or a local pickup is completed, the order is "closed" and the payment process begins:
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Payment is initiated with Stripe Connect or PayPal, depending on the method selected in your account setup.
- To ensure timely receipt of your funds, keep your payment details up-to-date in your Payment Settings.
- Chairish notifies you that payment was initiated via email, and on the order in your Chairish account.
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Funds are deposited into your account by Stripe or PayPal.
- Stripe payments typically take between 2-5 business days and are made Monday - Sunday
- PayPal payments typically take less than 48 hours and are made Monday - Friday
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Payment is typically made within six days of an order being marked as 'Delivered' or 'Picked Up'.
- Depending on your bank, it may take an additional 3-5 days for funds to appear in your bank account.
- If tracking data isn’t entered or is incorrect, delivery can’t be confirmed and your payout may be delayed until corrected. Contact support@chairish.com if you have an issue with a delivery status.
To view your payment status, log into your Chairish account and go to My Sales History. When an item's status changes to 'Payment Issued', payment has been initiated.
If it's been more than 48 hours since pickup confirmation and no payment has been initiated, verify that pickup is marked complete and that your payment method is set up correctly.
For members of the Elite Seller Program, payments are split- with 50% being initiated 72 hours after purchase, and 50% being initiated after delivery and the 48-hour return period has elapsed.
Failed PayPal Payments
If you received a notification that your PayPal payment failed:
- Go to your Payment Settings page and make sure your PayPal information is entered correctly.
- Contact support@chairish.com to arrange for payment to be sent again.
Payments on Orders with Issues/Claims
If there’s an issue or claim on an order, payment will be delayed:
- Payments are paused while we investigate and resolve the issue.
- When a resolution is reached (for example, a claim is denied or a partial remedy is agreed), we issue payment and you’ll see funds according the standard payment schedule above.
If an item received is not the one purchased, or is determined to be inauthentic after the order has closed is considered closed, the order will be reopened, and payment withdrawn if another solution is not achieved.
Impact of the Extended Return Policy
The Extended Return Policy is a purchase protection plan offered only to Chairish Trade Program members.
- Click here to learn more about the Extended Return Policy.
Trade Program members have the option of extending the post-delivery return window from 48 days to 14 days, and waive return shipping fees for their purchases, for an additional fee.
- These Extended Return benefits are fulfilled by Chairish, not the seller.
The purchase of Extended Return has no impact on seller payments, nor will sellers be obligated to accept a return after the standard 48-hour return window has elapsed, unless the item was not fulfilled as committed.