The article describes what Chairish Messaging is and how it can be used to manage inquiries from buyers relating to products and orders.
Click here to learn about ways you can protect your information when using Chairish Messaging.
This article contains the following sections:
- What is Chairish Messaging?
- How it Works
- Receiving Messages
- Responding to Messages
- Exclusions
- Flagging Messages
What is Chairish Messaging?
Chairish Messaging provides a direct line of communication between buyers, sellers, and Chairish- while keeping the conversation on the Chairish platform. Chairish Messaging offers a fast, organized way to provide additional information and answer product questions, privately and securely, giving you- the seller, more tools to help close the deal!
- Is that chair comfortable?
- Can you provide me with more images that will show me...?
- I am thinking about making an offer on a group of items...
Your security is important to us. Click here to learn about ways you can protect your information when using Chairish Messaging.
How it Works
When Chairish shoppers browse the Chairish site and want to know more about a product listing, they may use the "Message Seller" feature found on all Item Description pages.
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When a shopper Messages you via Chairish Messaging, other interested shoppers (those who previously favorited the same item) will receive notice that another shopper is engaging with you about the product, generating a sense of urgency. The other shoppers will not see the message details, but more engagement typically equals more and faster conversion- and more money in your pocket!
Receiving Messages
Once a shopper messages you, you will receive an email alert, and the message will appear in your Messages when you are logged into your Chairish account.
You can access Messages on your account by clicking through the email, or from the navigation menus on the left-hand side of the Seller Dashboard, or from the pull-down menu in the top right corner of the page, near your log-in.
You will see a list of all of your messages:
- Unread messages appear in bold text.
- From the list, you can see the shopper's first name, last initial, and whether they are a member of the Chairish Trade Program.
- The list will also display the asking price and listing status of the item in question.
- Once you click on a message, the full conversation opens where you can see other messages between you and the buyer, on the same product.
Responding to Messages
You can respond to messages by using the response box is at the bottom of the message page.
- If the shopper requests additional images, and you have not used all of your image slots on the listing, you can add images to your listing and they will be immediately available to the shopper.
- If your image slots are full, or the shopper requests a video, you will still facilitate that handoff through Chairish support.
Please note the exclusions below. Engaging in any of these behaviors violates the Chairish Terms of Service. If the shopper is engaging in these behaviors, flag the message. If you engage in these behaviors, it may impact your standing on Chairish.
Having Chairish Join a Conversation
When a shopper asks you for information better suited for Chairish (ex. Chairish-Managed Shipping, questions about an existing order, or other topics that fall under Chairish's responsibility) you may alert Chairish by flagging the message or clicking on the Chairish Support link.
The Chairish team will handle the message, accordingly.
Chairish may join the conversation, or take the conversation offline. When Chairish joins the conversation, you will see the Chairish logo in the conversation to easily identify if you are speaking to a buyer or a Chairish team member.
Exclusions
Our platform prioritizes a safe and secure environment for all transactions. The following activities are not supported in Chairish Messaging - from buyers or sellers:
- The exchange of contact details.
- Facilitating and attempting to take transactions off of the Chairish site (ex. discussing other platforms or selling venues)
- Pricing negotiations - make offers should utilize the Make an Offer feature.
- Abusive, offensive, or unprofessional behavior.
Disregarding the prohibited activities noted above may result in the messages being blocked by the system, trigger an intervention by a Chairish staff member, and in extreme cases, may impact the user's standing with Chairish.
Flagging Messages
If you encounter a message you believe is spam, abusive, or violates the Chairish Terms of Service, or compromises your professional status or safety; flag the message to Chairish. Once flagged, our Trust & Safety team reviews the message and takes action as needed.
How to flag a message:
- Open the message thread.
- Click on the Flag link under the applicable message.
- Choose the most accurate reason (ex. Spam, Harassment, Personal information, Solicitation, Other) and submit.
What happens next:
- Message review: A moderator reviews the message against our policies. If it violates our guidelines, it will be removed. Most message reports are reviewed within 24 hours. If removal is warranted, the change is immediate in your inbox. Complex cases may take longer; you will receive a notification when the review is complete.
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Sender enforcement: We take appropriate action with the sender. For privacy and safety reasons, we do not share specifics, but actions may include a warning, temporary messaging restrictions, blocking contact with you, or account suspension/closure for severe or repeated violations.
- Spam, phishing, and mass solicitations are not allowed. When you flag spam, we remove the offending message and may apply stricter penalties for repeat offenders.
- Your inbox: When a message is removed, it will no longer appear in your inbox. You don't need to take any further steps.
If you flag a message by mistake, contact Support as soon as possible with the conversation link and let us know you wish to withdraw your report. If we have not yet acted, we will close the report. If a message has already been removed, we generally do not reinstate it to protect recipient safety.