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Incomplete Listings

Listings are most likely marked incomplete because they need more information, more photos, or better photos. To avoid an Incomplete status and speed up approval, include the following essentials:

  1. Maker’s mark, label, or signature: If your listing references a specific maker, provide at least one clear photo of the maker’s mark, label, or signature. This is required to confirm authenticity.
    • Number stamps or serial stamps alone may not be sufficient to confirm the manufacturer. If a definitive maker’s mark/label isn’t present, please say so explicitly (ex. “unsigned” or “unmarked”) in the description.
    • When a maker cannot be confirmed, add context to support your attribution and update the title, description, and maker fields to “Attributed to” or “In the style of”, as appropriate.
  2. Complete, representative photos for sets: For sets, include at least one primary photo showing the entire set fully visible in a single frame (ex. All 6 plates or all 8 pieces together). 
    • Close-ups and detail shots are great as additional images, but the lead image should show the complete set.
    • Ensure the total number of pieces shown in photos matches what you are offering.
  3. Quantity and configuration clarity: Your listing should represent a single configuration: a single item, a pair, or a set. 
    • Ensure the title, description, quantity field, and photos all reflect the same offering.
    • If you have multiples and plan to sell them individually, either create separate listings, or (if allowed for the category) set the quantity accordingly and clearly note in the description that items are available individually.
  4. Brand/manufacturer information: Brand or manufacturer information may be required, when known. Add it in the dedicated Maker/Brand field and reiterate in your description, if helpful.
    • If the maker is unknown, select or enter “Unknown” for Maker and explain any relevant context in your description.
  5. Thorough descriptions: Put key item details (maker/brand, signed/marked/label status, total piece count, and configuration) in the Description field so buyers and curators can verify at a glance. Use photos to corroborate these details.

 

Re-Submitting Listings

To update your listing and resubmit it for review:

  1. Go to the item page and click the Edit Listing button in the top left corner. You can also click the Edit button for your listing on your My Listings page within your Dashboard.
  2. Make any necessary changes to your listing. The email you received notifying you that your listing is incomplete should include a summary of what you need to change or update.
  3. When you've made your changes, click the Submit button at the bottom of the page to re-submit your listing for review.

After you re-submit:

  • Listings are reviewed within a two-business-day window. Exact publication time varies by category, shipping options, and image processing complexity.
  • We’ll email you when your listing goes live. You’ll also receive email notifications for buyer activity (offers, inquiries, etc.).

 

Common Causes of Incomplete Listings

Common reasons that listings are marked incomplete include:

  • Photos (Review our photo guide here)
    • Photos are too dark
    • Photos are too blurry
    • Photos have flash glare
    • There are not enough photos
    • There are no photos of the actual product
    • There are no photos of the product alone
    • Need product in the frame of the photo
  • Need more information about the product
  • Need to break up a set of furniture

Depending on when your listing was originally created, you may need to complete a few extra steps on the listing form before you are able to save your changes. You will receive error messages to direct you to the new required fields that need your attention.


Price Support Requests

When curators request support for your price, please provide objective documentation that supports your asking price. We use your documentation for internal verification during review.

Acceptable price support:

  • Links to comparable works sold at similar prices (dealer sites, galleries, auction results, online marketplaces)
  • Auction house records
  • Invoices or receipts

If you don’t have a receipt, provide other documentation such as historical sales of the same maker/model, reputable dealer comps, or published price results.

Share links or files directly with Support or your curator thread. These materials are used for internal verification and are not automatically posted on your listing. After review, we may update the listing details if needed.

Click here for information regarding price changes.

 

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