The article describes what Chairish Messaging is and how it can be used to ask the seller questions about items and orders.
Click here to learn about ways you can protect your information when using Chairish Messaging.
This article contains the following sections:
What is Chairish Messaging?
Chairish Messaging provides a direct line of communication between buyers, sellers, and Chairish- while keeping the conversation on the Chairish platform. This provides a fast, private, secure way to obtain additional information and get answers to product questions so you feel confident in moving forward with a purchase!
- Is that chair comfortable?
- Can you provide me with more images that will show me...?
- I am thinking about making an offer on a group of items...
Your security is important to us. Click here to learn about ways you can protect your information when using Chairish Messaging.
Sending Messages
From the Item Description page on most listings, you can find out more about the product by clicking on the Message Seller button.
Pro tip: Be sure to check 'Details' section to find more information about the product, and to obtain a shipping quote! Chairish Messaging is available for additional information, not already displayed on the listing.
Clicking the Message Seller button will open a new window where you'll find the seller's shop name, indications if they're a Super Seller on Chairish, and their shop location. Additionally, there are links to contact the Chairish Support team, when the question is better suited for Chairish.
Compose your message in the conversation box at the bottom of the window and click the Send button to transmit your questions or comments directly to the seller. When you message a seller from a listing, that listing will be added to your Favorites list.
- For questions about shipping or existing orders please contact Chairish support.
- If you message a seller and the seller cannot answer because Chairish is responsible (i.e. shipping or post-delivery issues), the seller may flag the message to the Chairish team for follow-up.
- The Chairish team will enter the conversation to clarify any questions or concerns you may have.
Review the exclusions listed below to ensure you are engaging with the Chairish Messaging feature appropriately before sending a message.
Receiving Messages
You can view your messages and any responses that you receive, in several ways:
- The easiest way to see all of your messages (those you have sent, and seller responses) is from your Messages page, which can be accessed via the pull-down menu that appears when clicking on your name in the top right corner of the page.
- Additionally, when a seller responds to your message, your Message page will be updated AND you will receive an email alerting you to the response.
- You can always check back on the Item Description Page, if it's easier for you. If you find a message that you'd like to report, just click on the Flag button and the Chairish team will handle it accordingly.
Responding to Messages
From your Messages page, click on any message and enter your response in the conversation box at the bottom of the page.
Review the exclusions listed below to ensure you are engaging with the Chairish Messaging feature appropriately before sending a message.
Exclusions
Our platform prioritizes a safe and secure environment for all transactions. The following activities are not supported in Chairish Messaging - from buyers or sellers:
- The exchange of contact details.
- Facilitating and attempting to take transactions off of the Chairish site.
- Pricing negotiations - make offers should utilize the Make an Offer feature.
- Abusive, offensive, or unprofessional behavior.
Disregarding the prohibited activities noted above may result in the messages being blocked by the system, trigger an intervention by a Chairish staff member, and in extreme cases, may impact the user's standing with Chairish.
See below for information on flagging messages that may be violating one of the exclusions listed above.
Flagging Messages
If you encounter a message you believe violates the Chairish Terms of Service, or compromises your professional status or safety; flag the message to Chairish, by clicking on the Flag link on any message.
The Chairish team will handle the message accordingly.
Chairish may join the conversation, or take the conversation offline. When Chairish joins the conversation, you will see the Chairish logo in the conversation to easily identify if you are speaking to a seller or a Chairish team member.