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Managing Parcel Shipping Labels

This article describes when and how shipping labels are provided to sellers for parcel shipping.

This article contains the following sections:

 

About Shipping Labels

When electing to use Chairish-Managed Shipping, and your item "Fits in a Box" for parcel shipping, Chairish will provide you with a shipping label (or labels).

Shipping10.png

Shipping labels are:

  • Typically created within a few minutes of the order creation.
  • Emailed to the email address associated with your Chairish account.
  • Tied to a specific order and buyer and cannot be forwarded.
  • Are typically valid for 30 days from the date of issue.

Eligibility

Chairish does not generate or provide a carrier label for Seller-Managed shipping- you arrange shipping directly with your preferred carrier and pay for it yourself. If you're unsure whether an order is Seller-Managed, check the order details in your Seller Dashboard. If it indicates 'Seller-Managed Shipping', you will not receive a Chairish label for that order.

 

Printing Shipping Labels

Shipping labels are generated within 1 business day of the item being sold. You can print your shipping labels from your Seller Dashboard:

  1. From your Seller Dashboard, navigate to the 'My Sales History' page.
  2. Click on the Manage Shipping Labels button to the right of the applicable item. 
    • If your shop is in Vacation Mode or the item had a lead time, you will see a Ship Now button that will need to be clicked first before shipping labels will generate.Packing1.png
  3. Click the Print button to the right of the applicable label. 
    • Shipping labels cannot be printed more than once.Packing2.5.png

If your labels are not available in the expected timeframe, review the troubleshooting information below.

 

Requesting Additional Labels

If your order requires more than one box and being shipped via Chairish-Managed shipping, you may request additional labels. 

Each box must have its own label and unique tracking number. Additional labels may incur an extra fee. Fees vary and are confirmed at the time of request. 

How to request: 

  • Contact Support before you ship and specify the number of boxes, approximate dimensions, and weight per box. 
  • Support will advise on any additional cost and generate the extra labels. 
  • Once provided, affix each label to the corresponding box and ship them together when possible.

 

Forwarding Labels

Labels are tied to a specific order and buyer. You cannot forward an existing label to a different buyer or reuse it for another order. 

If an order is canceled and you plan to ship to a new buyer, wait for the new order to finalize and for a new label to be generated specifically for that buyer. 

 

Expired Labels

Chairish labels are time-limited and typically valid for 30 days from the date of issue. 

If your label has expired:  

  • Do not use it- carriers may reject expired labels. 
  • Contact Support to request a reissue. Include your order number and note that the label has expired. 

If a label was delayed due to address or order verification, it will be sent once the verification completes. If you haven't received your label within one business day of the sale, reach out to Support with your order details.

 

Removing Shipping Labels

The Chairish system calculates the appropriate number of labels required, based on the item type and number of pieces. While our estimates are good, sometimes, too many labels are issued. When you find yourself with duplicate labels, you can cancel the additional labels to avoid any confusion:

  1. From your Seller Dashboard, navigate to the 'My Sales History' page.

  2. Click on the Manage Shipping Labels button to the right of the applicable item.

    Packing1.png

  3. Click on the Remove Unused Labels link.

    Packing2.png

  4. Check the box to the left of each label to be removed, check the 'I Understand' box, and click the Remove Selected Labels button. 

If you are unsure of which label to remove or have any other questions about duplicate labels, contact our Support team.

 

Combined Shipping

If you find you are able to safely and securely pack multiple items into one box to ship to the buyer, please contact us to let us know that you have combined shipping. Please provide us with the shipping labels you did use and the order numbers they correspond to. Please also confirm which labels you did not use. We will update the tracking numbers on the applicable orders and remove any unused labels.

 

Troubleshooting

Shipping Label Isn't Available

Generally, shipping labels are generated automatically within 1 business day of the item being sold, but there are times when a label is delayed:

  • Confirm shipping method: Labels are only issued for items sent via Chairish-Managed shipping. Confirm you did not inadvertently select Seller-Managed shipping for your item.
  • Buyer address verification: We may need to confirm the buyer's address before a label can be released. This is normal for some orders.  
  • Order verification or fraud screening: Occasionally, orders undergo additional checks, which can delay label generation. 
  • Vacation mode: If your shop is set to vacation mode, the order status may show 'Not Ready to Ship' and a label will not generate until the status is updated. Learn more about Vacation Mode here. 
  • Auction listings: For auction items, a label is generated only once the sale is fully confirmed. If the listing shows as sold but you haven't received a label or email confirmation yet, the sale may still be finalizing; contact Support for a status update. 

What to do next: 

  • Give it a little time for verification to complete. 
  • If you do not see a label within one business day of the sale, contact Support with your order number and a brief description of what you're seeing on your 'My Sold Items' page.

Issues with the Emailed Shipping Label Link

If shipping label link that was emailed to you is broken, redirects to your storefront, or won't open on mobile: 

  • Ensure you are logged into the correct seller account in the same browser you're using to open the label link. 
  • Try a desktop browser (Chrome, Firefox, or Safari) and open the link in a private/incognito window. 
  • Clear your browser cache and disable ad blockers or extensions that may interfere with redirects. 
  • Check your email's spam/junk folders and any email forwarding rules.  

If you still can't access it:

  • Reply to the order email or contact support and request a PDF copy of the label. Include: your order number, a screenshot of the error or page you see, and whether you're on mobile or desktop. 
  • Support can send you the label as a PDF so you can save or print it directly from your phone or computer.

Shipping Label Won't Scan

If UPS reports your label isn't working: 

  • Verify you are using the most recently issued label for the order.  
  • Try a staffed UPS Customer Center (not a third-party retailer or kiosk). 
  • If it still won't scan, contact Support to reissue the label and confirm service details. 

Weight on Shipping Label is Incorrect

If the weight on your Chairish-issued shipping label does not reflect the actual weight of the packaged item, there is no action you need to take. You can still use the shipping label. Chairish will work with UPS directly if there are any discrepancies that need to be resolved.