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Available Shipping Methods for Sellers

This article describes the shipping options available to sellers on Chairish, as well as a seller's responsibilities relating to each option.

This article contains the following sections:

 

Selecting a Shipping Method

You will select your shipping method when creating a listing (under section 3, the Logistics'), however some shipping methods may not be available for you to select. The shipping methods that are available to you when you are creating a listing are dependent on various listing attributes, including but not limited to the size, weight, and fragility of the item. 

  • If the item can be rolled, folded, or disassembled for ease of shipping, you can enter the shipping dimensions to ensure that we assign the lowest cost shipping method. Learn more about properly measuring items for shipping, click here.
  • Extremely heavy or bulky items that require special equipment (ex. cranes, etc.) will be declined.

All items listed on Chairish must use either Chairish-Managed Shipping or Seller-Managed Shipping.

Regardless of the shipping selection you make, the buyer is responsible for the cost of shipping unless you elect to offer Seller-Managed free shipping.

For step-by-step instructions on selecting a shipping method within your listing, click here.

 

Chairish-Managed Shipping

We offer Chairish-Managed Shipping precisely so that you don’t need to become an expert in shipping. Most items sold on Chairish utilize Chairish-Managed Shipping. Chairish takes care of all the details, including securing and assigning the shipper, insuring the item against loss or damage, and paying the shipper.

Because Chairish only facilitates sales within the U.S. and Canada, Chairish-Managed Shipping is limited to those regions for the time being.

There are two types of Chairish-Managed Shipping available:

  1. Parcel Delivery
    • Shipped via UPS.
    • Typically delivered within 10 days of the ship date.
    • Packaged item(s) must:
      1. Weigh less than 150 pounds.
      2. Be no longer than 108 inches, or
      3. Length + girth does not exceed 165 inches
    • You have two options for packing your item(s):
      1. Chairish® Drop Off and Go
        • The shipping cost displayed to the buyer will start at $11, depending on size, weight, value, etc.
      2. Pack the item yourself
        • You have the option to charge the buyer for the cost of packing materials.
  2. In-Home Delivery
    • An option for sellers of larger items that are too big to fit into a box.
    • Shipment is arranged through vetted local delivery partners.
    • All orders are scheduled for pickup with a shipping carrier within 48-hours of the order being placed.
    • Most larger items are picked up by the carrier within 15 days of the order being placed.
    • Your Item will be delivered into the buyer's home.
    • The shipping cost displayed to the buyer will start at $149, depending on product type, value, size and location.
    • Local deliveries (within 50 miles) typically take 7-10 days. Deliveries to further locations typically take 3-6 weeks.
    • In rare cases when a market is smaller or remote, where the In-Home pickup and delivery frequency is once or twice per month, deliveries may take up to eight weeks.

Type

Seller Responsibilities
Parcel 
  • Print the shipping documents provided by Chairish.
  • Pack your item to arrive safely, or utilize Chairish Drop Off & Go (must be designated in the listing form, prior to purchase).
    • If you pack the item yourself, damage claims may be denied if the item was not adequately protected within the package, and you will not be paid for the item. Review our packing guidelines here.
  • Obtain proof of receipt of your package, from UPS or an authorized access point, at handoff.
  • Meet the expected shipping timelines. Parcel items are expected to ship in < 3 days, unless the item is made-to-order or your shop is on a vacation hold.
  • Keep an eye on your Seller Dashboard. As milestones occur (assignment, pickup, delivery), the order status will update so you can track progress.
  • See additional seller responsibilities below.
In-Home
  • Coordinate the pickup schedule with the shipper.
  • Move the item to a location that can be easily accessed by the shipper.
    • If the shipper determines that it is not safe to move the item from its current location, they cannot complete the pickup.
  • Meet the shipper for pickup and facilitate the handoff.
  • Meet the expected shipping timelines. In-Home items are expected to ship within 14 days, unless the item is made-to-order or your shop is on a vacation hold.
  • Keep an eye on your Seller Dashboard. As milestones occur (assignment, pickup, delivery), the order status will update so you can track progress.
  • See additional seller responsibilities below.

 

Seller-Managed Shipping

Seller-Managed shipping provides sellers with an option to make arrangements with a shipper of their choice. With these shipping methods, the seller manages all of the shipping arrangements. 

When selecting Seller-Managed Shipping, you will have the option to either charge for shipping or not. If you are charging for shipping, review our guidelines here to ensure you are accounting all of your shipping costs. We will not ask the buyer to subsidize any estimated shipping costs post-sale.

If you used Seller-Managed shipping, the item is not insured by Chairish. Any insurance or declared value coverage must be purchased from and pursued with your chosen carrier. Keep all shipping and packing receipts and ask the recipient to retain packaging; carriers often require these for claims.

Type

Seller Responsibilities

Parcel 

or 

In-Home

The seller manages all of the shipping arrangements:

  • Select your shipper: 
    • If possible, use a trackable service.
    • You are responsible for paying your shipper.
  • Trackable services: 
    • If you select a non-trackable service, it is your responsibility to ensure the Chairish system is updated with accurate status and delivery information. You must also provide proof of delivery.
    • If you use a trackable service, enter your tracking number(s) accurately, in your Chairish dashboard.
    • When using a trackable service, our system will automatically update when the label is scanned upon receipt and delivery. Failure to enter the tracking numbers, or enter them correctly will result in delayed payment.
    • Upon delivery, mark your item as delivered and be prepared to provide proof of delivery.
  • Facilitate drop off/pickup and delivery: 
    • Coordinate scheduling with the shipper and the buyer (via Chairish's messaging feature).
    • Parcel items are expected to ship within 3 days, unless the item is made-to-order or your shop is on a vacation hold.
    •  In-Home items are expected to ship within 14 days, unless the item is made-to-order or your shop is on a vacation hold.
  • Pack the item to arrive safely:
    • Review our packing guidelines here.
    • If an item is reported as lost or damaged in shipping, you will not be paid for the item, and you are responsible for filing and managing any loss or damage claims. 
    • For In-Home delivery, move the item to a location that can be easily accessed by the shipper.
    • If the shipper determines that it is not safe to move the item from its current location, they cannot complete the pickup.
  • See additional seller responsibilities below.
Free Shipping (Optional)
  • Sellers generally select Free Shipping on smaller items, given this is a cost they are absorbing.

 

Local Pickup (Optional)

This selection confirms that you are willing to have someone come to your physical location (shop or home) to pick up an item. Alternatively, you and the buyer may agree to a handoff in a convenient location. The buyer is responsible for any costs associated with the pick up.

This option is available to you regardless of whether you select to use Chairish-Manager shipping or Seller-Managed shipping. However, you cannot offer Local Pickup as the only available shipping method.

The benefits of Local Pickup include:

  • Local pickup allows customers to inspect an item in person and avoid shipping costs- making your item attractive from a cost perspective.
  • The buyer is provided with pertinent pickup details directly (including the seller's pick up address and a pick up code) so that pick up arrangements can be coordinated easily between the buyer and seller. We do ask that buyers coordinate pickup within 5 days of purchase so you can plan accordingly.

You do not have to have a physical showroom to sell via Local Pickup, as viewing an item before purchase is not permitted under Chairish policy. 

Here is a concise script you can use with prospective buyers looking to preview items: 

"Thanks for your interest. Chairish requires a purchase before we can arrange pickup or viewing. To proceed: 

  1. Please place the order on Chairish and choose Local Pickup at checkout. 
  2. After purchase, we'll coordinate a pickup window and location. 
  3. You are welcome to inspect the item at pickup prior to taking possession. If anything is not as described, do not take the item and contact Chairish Support immediately from the pickup location. 
  4. Bring your order confirmation and a photo ID. Pickup must be completed within the agreed timeframe." 

Type

Seller Responsibilities
Local Pickup
  • Coordinate pickup schedule with the buyer via Chairish's messaging feature within 5 days of purchase.
  • Facilitate the physical handoff with the buyer.
  • Collect the buyer's pickup code. 
    • Buyers receive their pick-up code in their order confirmation email. If they don't know where to find their code, please direct them to their email. You may still mark the item as picked up, even without the code. We will notify the buyer and request their confirmation of receipt of the item.
  • Mark the item as picked up and enter the buyer's pickup code in your Chairish dashboard.
  • See additional seller responsibilities below.

 

Local Delivery (Optional)

When selecting Local Delivery you are committing to pack and deliver items within a defined geographic radius for a fixed price (ex. you can easily drive an item across town, for $25). Chairish sellers selecting this option are committing to curbside delivery at the buyer's location.

This option is available to you regardless of whether you select to use Chairish-Manager shipping or Seller-Managed shipping. 

The benefits of Local Delivery include:

  • Local Delivery generally enables you to save money on packing and shipping costs, which means less expenses for the customer- making your item attractive from a cost perspective.
  • The seller is provided with pertinent delivery details (including the buyer's address) so that delivery arrangements can be coordinated easily between the buyer and seller. We do ask that you coordinate delivery with the buyer within 5 days of purchase.

Type

Seller Responsibilities
Local Delivery
  • Select your shipper.
  • Coordinate the delivery schedule with the buyer (via Chairish's messaging feature) and shipper within 5 days of purchase.
  • Facilitate the physical delivery with the buyer.
  • Mark the item as in transit in your Chairish dashboard when the item has shipped. 
  • Pay your shipper.
  • Mark your item as delivered and be prepared to provide proof of delivery.
  • If an item is reported as lost or damaged in shipping, you will not be paid for the item, and you are responsible for filing and managing any loss or damage claims.
  • See additional seller responsibilities below.

 

Seller Responsibilities Prior to Shipping

Regardless of the Shipping Method selected, prepare your item for pickup or drop-off. Ensure the item is:

  • Clean and ready for use by the buyer.
  • In the same condition as listed.  If you uncover any discrepancies, reach out to Chairish Customer Support and we will coordinate with the buyer.
  • Free of any items that are not part of the sale- be sure to check those drawers!
  • Inclusive of hardware, additional pieces, or instructions, which should be secured and placed together so that nothing is left behind.
  • If the item must be uninstalled (ex. chandeliers) or disassembled (ex. bed frames) to move, this must be done before the shippers arrive.
  • Sellers are responsible for ensuring the shipping partner assigned to the order, collects the correct item (including all parts and hardware). You may be required to pay additional fees resulting from a failure to do so.