This article describes how sellers can enter and manage shipping and delivery details for their sold items.
This article contains the following sections:
- Updating Shipment/Delivery Status
- Made-to-Order Items
- Changing the Shipping Method After an Order is Placed
- Troubleshooting
Updating Shipment/Delivery Status
Entering shipping details and confirming shipping/delivery promptly helps ensure the buyer has an accurate order status and delivery estimate, and helps keep seller payments on schedule.
- For items shipped via Chairish-Managed shipping, shipping updates will be made by Chairish.
- For items shipped via Seller-Managed shipping, sellers can update the shipment status directly in their account.
Marking an Item as Shipped
Reminder: Chairish sellers are expected to ship parcel orders within three business days after purchase, or the stated lead time.
- Log into your Chairish account.
- Click on your name in the top right corner of the page and select To-Do List from the drop-down.
- Click on the Mark as Shipped button to the right of the applicable item.
- Enter the carrier and tracking details, if available and confirm.
Entering Tracking Numbers
You should add tracking (when applicable) as soon as you hand the package to the carrier. Entering valid tracking promptly updates the buyer and helps prevent cancellations. It also helps ensures smooth payment processing as seller payments cannot proceed until tracking shows delivery and any buyer acceptance windows or issues are cleared.
- If you inadvertently enter the incorrect tracking number or carrier details on an item, send the correct tracking number or link to Support and we will update it for you.
Marking an Item as Delivered or Picked Up
Items that do not have a tracking number, such as Local Delivery and Local Pickup will need to have the delivery status updated manually.
Chairish provides buyers/carriers with a 5-digit verification code to ensure orders are not incorrectly marked as being delivered or picked up.
- Log into your Chairish account.
- Click on your name in the top right corner of the page and select To-Do List from the drop-down.
- Click on the Mark as Delivered button to the right of the applicable item.
- This is applicable even if the item was picked up.
- Enter the Verification Code provided by the carrier/buyer.
- If you do not have a code, click the I don't have a verification code link to complete delivery confirmation.
Made-to-Order Items
Chairish sellers are expected to ship parcel orders within three business days after purchase, or the stated lead time. For example, if your listing has a two-day lead time, you should hand off the item to the carrier and add tracking within three business days after those two days.
In-Home delivery orders are expected to ship within 14 days, or the expected lead time.
If your item is made-to-order, be sure to tag it as 'Made to Order' when creating the listing and include the production lead time. If a made-to-order item is not tagged, the system will send standard ship reminders as if it were a ready-to-ship item.
If an order has already been placed for an item in production that was not tagged, let Support know so we can adjust expectations, pause reminders, and communicate timing to the buyer.
Changing the Shipping Method After an Order is Placed
If you need to change an order from Local Pickup to shipping, request the change through Chairish Messaging or the email order thread so both parties agree. Any additional shipping costs will be communicated and billed to the buyer as applicable.
If you are switching to Chairish-Managed shipping, shipping can be then be arranged or a label may be generated, depending on the item. If a shipping label is generated, download and print it, pack the item securely, and hand it to the specified carrier.
If you are switching to Seller-Managed shipping, update the order with shipping details so both parties can follow the shipment.
Troubleshooting
Dropping Off an Item at the Incorrect Carrier
If you accidentally drop off a package with a UPS label at USPS (or vice versa), the receiving carrier will not ship it.
What to do next:
- Visit the USPS location where you dropped off the package as soon as possible and request that the package be returned to you. Bring the tracking number and a photo/printout of the incorrect label.
- Once retrieved, take the parcel to the correct carrier's drop-off point (UPS for UPS labels, USPS for USPS labels).
- Monitor tracking. If the carrier did not take possession of the package, please contact the drop-off location or shipping partner to confirm the status of the shipment.
Tip: If you're unsure which carrier a label is for, check the logo and tracking format before drop-off. Hybrid services that hand off to USPS still require initial drop-off with the primary carrier listed on the label.
Wrong Tracking Number Entered
If you inadvertently enter the incorrect tracking number or carrier details on an item, send the correct tracking number or link to Support and we will update it for you.